Category Archives for "Social Media"

Seeing opportunities in an upside-down world

Seeing opportunities in an upside-down world

COVID-19 has turned the world upside-down. With change happening daily, it can be hard to keep on top of things, let alone see opportunities or look at the positives. So here’s a list of things we’ve put together to help you.

Improve your digital presence

  • Review your website. Make sure it’s user friendly. Is your information up to date. If you have a shop, how easy is it for people to purchase from you.
  • Ramp up your social media. Just because we have to be socially distant doesn’t mean we can’t be social.
  • If you’re not digital – get online. Set up a website. It doesn't have to be complex. If you need help, contact a local web developer. Let's support as many small, local businesses as we can.
  • And get on social media. Everyone is at home on line. You need to join them there.  

Create deeper connections with your customers

  • Now is the time to communicate. You cannot over communicate right now.
  • Keep your customers up to date. Tell them what you are doing, what changes you are making to be able to continue to service them.
  • Provide information of value that can help your customers through this situation.
  • Communicate using all your platforms. Put your messages out there, wherever your customers are: in store, on website, social media.

Collaboration not competition

  • We can get through this together.
  • Support each other online – tag on the socials.
  • Think about who can you collaborate with eg food places, promote a three course takeaway/home delivery meal deal from three different businesses.
  • There are ways we can work together to keep our businesses afloat, to keep our connections, to get through this challenging situation.

Involve your team

  • IMPORTANTLY, be open and honest with your team.  Let them know the situation AND have a discussion together about what you can do.
  • Do you have Standard Operating Procedures? Get your team involved in developing them, or reviewing or updating them.
  • What was always on the to do list that never got done? Do it now. Or get your team to work on it.
  • What can your team do differently?

Learn to think differently

  • If the world we live in now became the norm, how would you operate?
  • What do people need, how can you fill that need in a different way?
  • Can your business pivot?

A couple of other things

  • It’s okay to use humour. Sometimes we need to have a laugh. Just make sure you’re not over using it and your timing is right.
  • Make the most of being awake at 3am.  I invented a word last night to use when you feel like swearing without actually swearing - fuster cluck. Feel free to use it if you’re having a fuster cluck moment or day. Because we will have bad days and sometimes you just need to let off some steam and swear…or pretend to swear.

At the end of the day we’re all in this together. Let’s think of ways we can all support each other and come through this, stronger together. 

And fuster cluck to COVID-19.

communication tips

Communications tips to help you manage COVID-19

Communication tips to help you manage COVID-19

With the worldwide coverage on COVID-19 impacting people everywhere, and responses being varied, from panic buying of loo paper and other essentials like cup-a-soups, to "there's nothing to worry about", we wanted to share some communicate tips to help you keep your customers up-to-date during this ever-changing situation. 

What to do

We suggest putting a communication plan into place to keep everyone updated with what you are able to provide them, and what services or products may become limited.

Everyone includes:

  • your people
  • your customers
  • your stakeholders
  • basically anyone who has contact with your business

Given the rapidly changing environment, we suggest keeping your plan pretty simple so that you can be flexible with it. In fact, your plan can be as simple as a calendar for the next few weeks with a reminder to send your COVID-19 Update daily/weekly/fortnightly.

Think about how often you might have to adjust your service/product delivery and plan your updates around that.

Your plan should also include where you're going to share your updates, as well as key points that you want to get across.

Where to communicate

Think about how and where people reach or come into contact with your business:

  • website
  • social media
  • business premises - your team and your customers
  • advertising (digital and traditional)
  • email
  • snail mail
  • etc

Wherever people have a touch-point with you and your business, this is where you want to be keeping people updated.

Your key points

Your messages should be tailored to your business and individual situation.

However, key points to include could be:

  • that the safety and health of your community is important
  • what actions your are taking, eg limiting face-to-face contact, implementing remote working, cancelling events, temporarily closing your shopfront and focusing online
  • how this may impact on your customers and how you plan to minimise that impact
  • how often you plan to keep your custmoers updated with any changes
  • how people can get in touch with you
  • thank them for their understanding
  • stay safe, take care of each other

Know your customers

​Understanding how sensitive your customers are to the situation can also influence how often to send and what to send.

For example, if you have customers who like lots of detail, then you could plan to send a daily update. And, if there's no change in the situation daily, simple send a short reassuring email saying no change to your product/service delivery from the last update. In this instance you cannot over communicate enough. 

If you have customers who prefer an overview of things, then your initial communication should be an outline what you're doing and/or going to do. Then communicating only when there's a change would be more appropriate. 

You may have a mix of both, so know your customers, what they prefer, and tailor your communications accordingly.

What's happening at starfish marketing

We are committed to providing you with the best support possible at all times.

We have worked remotely from day dot, so the COVID-19 situation should not impact our services.

If anything occurs that changes our ability to deliver our services we will keep you updated. Otherwise, it's business as usual for us.

If you need to get in touch with us you can do so

In the meantime don't panic, stay safe, be kind, and look after each other.

Who is your Social Media Target Market

Who is your social media target market

In other words, who is your ideal customer or client?

We’ve been talking about all things social media lately. Summarising the topics we’ll be covering at our upcoming workshop 

How to Plan, Create, & Schedule Your Social Media Like a Pro

If you’re interested in drilling down into the process of planning, creating and scheduling your content to maximise your social media, book into our upcoming workshop.

Otherwise, follow along here for the next few weeks.

Last week we covered why host a social media party, ie having social media goals, . This week we look at who are your social media party goers. 

Your social media party goers (your target market)

Put simply, your social media target market should be your ideal customers who are active on social media.

These are the people who see the value in the services or products you are providing them.

And, we’re going to say it again, your target market is NOT everyone. While, absolutely, there are some who do want your product. Every person out there is not interested in or wants your product!

The people who want your product or service - they are the people you need to get in front of. So you can connect with them in a way they like, earn their trust so they will buy from you.

But it’s not everyone!!!

People who see value in you

The people who want your product or service, who see value in you, and who are prepared to pay you – they are your ideal clients – your target market. And when it comes to social media, they need to be active on social media as well as being all those other things.

If you understand who your social media target market is then you can more easily create content that is going to connect, appeal, engage with them.

To do this you need to understand:

  • who they are
  • what is important to them
  • where they prefer to find information about you (eg where they play on social media)
  • why they buy (or would buy) from you

This stuff is called psychographics.

It’s also valuable to know the demographics of your target market. The where they’re located, age, etc.

BUT, and it’s a big BUT. But, when it comes to content creation, the psychographic information is waaaaaay more important than the demographics.

This is because the psychographic information gives you insight into how to connect with your target market. And that will drive your content creation.

Next week we’ll cover another section of our upcoming social media workshop.

Where do your social media party goers play?

If you’re interested in drilling down into who your ideal customer is, and how to find where they are on social media, so you can then create engaging and relevant content, then book into our upcoming workshop.

Join our party

Book into our half-day workshop specifically on this topic. 

You'll learn how to plan, create and schedule your social media content like a pro! 

There are less than 15 places available!

Social Media Goals

Social media goals

Have you ever thought to yourself “why am I on social media”?

It’s time consuming. I have no idea if it’s helping my business. I don’t have a strategy, let alone even know if I’m doing it right.

Don’t worry – you’re not alone!

Why you should be on social media and social media goals are topics we are covering at our upcoming workshop,

How to Plan, Create, & Schedule Your Social Media Like a Pro

Here’s a little snippet of what we will cover when discussing social media goals. 

Start with Why

As Simon Sinek fans, we always start with Why.

Knowing why you’re on social media is important. Otherwise, well really, what are you doing playing there?

For starfish it’s what we do so we need to be demonstrating our skill and knowledge, as well as our values and why. For us, it’s one way of reaching businesses who need our help – because we know they’re on social media.

When you know why you’re on social media, then it’s time to set some goals.

Setting social media goals

You may have heard lots of marketers say “start with the end in mind”.

There’s a reason we do this.

It’s all about knowing what you want to achieve with your marketing. Or more specifically, your social media marketing.

We set goals because otherwise how will you know if your social media is successful without them?

And your goals need to be measureable. Not just “get more followers”.

“Get more followers” can be part of a social media goal but not your entire goal.

A better social media goal might be “Increase the number of my target market followers from 9,000 to 10,000 by 31 December 2020.” It’s specific, measurable, achievable, realistic and time-related.

By having smart goals in place, you can measure how you’re tracking towards achieving your goal. And, you can then change or adjust your social media if you find you’re not on track.

So, ask yourself, what do you want to achieve with your social media.

But wait there's more...

Next week we’ll cover another section of our upcoming social media workshop.

Who are your party goers?

In other words, who is your target market? Who is your ideal customer of client?

If you’re interested in drilling down into the process of planning, creating and scheduling your content to maximise your social media, book into our upcoming workshop. 

Join our party

Book into our half-day workshop specifically on this topic. 

You'll learn how to plan, create and schedule your social media content like a pro! 

There are less than 15 places available!

Planning your social media

Planning your social media

We’ve been getting a few questions about planning your social media. Specifically around how to work out what types of posts to share on social media and how to plan them and schedule them out.

So, we’re going to run a workshop on it. More details on that to come.

In the meantime these key steps in planning your social media party might be of assistance. We’re calling it a party because, as with all marketing, it should be fun.

Key steps in planning your social media 'party'

1. Know why your need to host a social media party, ie be on social media

2. What do you want your party to achieve

3. Who are your party goers and where do they play

4. What party themes do you want to use

5. Planning your party

6. Party on

7. The recovery

1. Hosting your social media party

Do you understand why on social media is an important part of your marketing?

If not, check out some stat’s from one of our earlier blogs, Why Is Social Media So Important

2. What do you want out of your party?

As always, start with the end in mind. The most successful social media is social media that has a strategy behind it.

In other words, know your goals. What do you want your social media to achieve?

3. Who are your party goers and where do they play?

Who is your target market? And a reminder, it’s not everyone!

Where is your target market active on social media. Chances are it’s not on every social media platform, because trust me there’s a bucket load of social media platforms out there, and staying active on just two or three is time consuming enough!!!

Knowing your target market and where they play important, because that will influence which social media platforms you should be active on.

You don’t want to be on Tik Tok if your target market is on Instagram!

4. What party themes should you have?

Understanding your target market will also influence the type of content you want share on social media.

Does your target market want informational type content or do they want to see more personal stuff from you.

This is stuff that you need to know.

For example, there’s no point putting inspirational quotes up if your audience just wants facts and figures information. You just won’t get the engagement and that will influence the number of people you reach. And you’ll probably be reaching people who actually aren’t interested in your products or services – just in the quotes you put up.

5. Planning your party

Having a documented plan for your social will save you time and therefore money.

It will also mean you have a more strategic approach to your social media and be more likely to achieve your social media goals.

6. Party on

When you know your social media content plan, it makes creating your content a lot easier.

We recommend blocking out time on a regular basis to sit down, create and schedule. 

Put this time as a recurring event in your calendar and commit to it! Otherwise you’ll just end up back on the random “oh shit, I’ve got to create a post today”.

And that means your social media won’t be strategic. Which means your content won’t connect with your target market.

And that means you’re less likely to achieve your social media goals.

7. The recovery

Reporting is important.

Pretty much all social media platforms give you AWESOME stats and results about your posts. 

So, check out what your social media platforms are telling you.


Because these insights helps you understand your target market’s behaviour and that means you can adjust your content to connect better with them.

And remember those goals?

The better you connect with your target market, the more likely you are to achieve your goals.

Join our party

As mentioned at the beginning, we’re going to be hosting a half-day workshop specifically on this topic.

You'll learn how to plan, create and schedule your social media content like a pro! 

There are only 15 places available!

How to be awesome on Instagram

How to be awesome on Instagram

Instagram is awesome. Instagram is cool when you’re part of a team. Instagram is awesome, when you’re living the dream!

Apologies in advance for the earworm that now occupies your head! But Instagram is awesome.
Let’s get serious though.

Are you making the most out of your awesomeness on your Instagram page?

To make you page the awesomest it can be involves more than just popping up an image on regular basis.

Here are 3 tips to help you be truly awesome on Instagram in 2020.

  1. 1
    Understand and work with the algorithm
  2. 2
    Know your audience
  3. 3
    Mix up your posts
  4. 4
    Bonus tip

1. Understand and work with the Instagram algorithm

I hear people all the time talking about ‘beating the algorithm’! It’s something I simply don’t get.

Why go into battle with the giants of social media when you can work with them?

In other words, understand the algorithm and work with it rather than trying to figure out ways around it.

Later have written a great blog on how the Instagram algorithm works in 2020

Check it out and have a go at working with the algorithm.

And yes, in the blog there is a reference to “beating the algorithm” but in reality, they’re additional tips on working with the algorithm.

2. Know your audience

When you know your audience, you can create your content to really appeal to them and engage them.

Use the insights data. Understand what content connects better with your followers and creates engagement. Which of your posts outperformed other?

Are there particular hashtags that are attracting new followers.

What days and times are your followers most active?

Which posts gave you the best click throughs or sales.

And what stories gave you the best reach, replies, shares etc

Get into Insta-stalking. Follow your followers and see what they like and engage with the most.

Unless Insta-stalking makes you feel icky. We always say “if it feels icky, don’t do it.”

3. Mix up your posts

If you post the same thing, as in the same type of post, time after time after time your followers and audience are going to get bored. 😴😴😴

Now, we’re talking mixing it up in the type of post you do - not mixing up your strategy.

For example, rather than have all product posts, have a product post, then a behind the scenes image, then a video post, then a competition, then ask a question or do a poll using stories and send people to your stories.

Important note: Each post should be aligned to your strategy. Did we mention have a strategy. That should probably be the number one thing you need to have in place.

4. Bonus tip - get social

It may sound obvious, and you have probably heard it before. Social media is called social media for a reason.

It’s all about being social.

And that means:

  • responding to comments in your feed 
  • responding to direct messages (DMs) - unless the messages are icky.  Report and block those icky people. 
  • following your audience and commenting on their posts - not just waiting for them to comment on yours

It means frocking up, putting on your dance shoes, cranking up the music and heading out into the big wide Instagram world getting social!

And let the Instagram world know how awesome you are!

If you need help managing your Instagram account, book a free, no-obligation catch up with us. We'd love to help

Using Instagram story polls

Using Instagram story polls

We all love Instagram right! It’s easy to use, it lets you customise your feed so it reflects your brand, and there are 1 billion people using it every month.

One of our favourite things about Instagram is how easy it is to use story polls.

Let’s start with why you should use story polls.

Why you should use Instagram story polls

  1. It’s a really easy way to get people to engage with your brand.
  2. You can ask just about anything to see what your customers think about your products or services
  3. You get to better understand what your customers want
  4. You can show that you actually listen to your customers. Note, this means sharing the results of your polls and taking action based on the poll results

So now you know why you should use story polls. What next?

Well, you really want to create story polls that people want to participate in. So, here are some examples of the types of story polls you can do. 

Types of Instagram story polls

Compare two of your products or services

Find out if one of your products or services liked more.

Put two of them in a story poll to find out your customers prefer one over the other. ​

You can create more engagement and get more insights by asking for more feedback based on the responses you receive. For example, share the story poll results and ask people why they prefer A over B.  

Get help with decision making

This kind of story poll helps build more engagement for your brand and gives your audience a sense of significance that their views are being heard.

You can ask for opinions for things like:

  • what content people want to see 
  • the type of freebies or giveaways people like
  • how often people prefer to receive your newsletter
  • what time everyone would prefer to tune in to your podcast
  • how your leads would like to be contacted like by email or SMS
Create a contest

You can use story polls to run contests. For example, post a contest question as a poll, and reward the right answers.

This will create positive engagement with people and build brand recognition and recall.

Remember though, you may get some people who answer just for the freebie, and they may not be fully engaged with your business, products or services. Using relevant #hashtags can help alleviate this as well as helping you get discovered on Instagram.. 

Use your #hashtags

One of the key features that make posts and Stories discoverable are hashtags. 

You want people who aren’t following you already to discover your stories and your poll. And the best way to that is use hashtags. 

Hashtags can help people search for a catchphrase, theme, brand name, or a trend. It’s worth the time to do some Insta-stalking and find the popular hashtags that your followers, customers and target market use. And then use them in your Instagram Stories.

For instance, if you’re posting a poll asking people which shoe they prefer, you can add #shoeaddict to your Poll, before launching it.

The hashtag will be auto-populated. That means when people search Instagram using #shoeaddict that your story (if your profile is set to public) will be available for them to see. Note, people will also see posts and stories from all over the world that are using the same hashtag. 

By the way, #shoeaddict has 2.4M posts – there are lots of shoe lovers out there for you to reach.

Saving your story polls

Polls, like any other stories, can be saved and used in the highlight reel on your profile.

This is a great way for people to see the kind of content your profile has, even after the story expires.

What are you waiting for. Go forth and poll and see what your customers and target market tell you. 

If you need help managing your Instagram account, book a free, no-obligation catch up with us. We'd love to help

The difference between your Instagram Feed and Instagram Stories

The difference between your Instagram Feed and Instagram Stories

Last week we talked about why you should be on Instagram.

And, we’re guessing, if you weren’t already on Insta (as it’s affectionately called) you’ve jumped on and joined in the Instagram party to see what all the hype is about.

If you’re right at the very beginning of your Instagram journey, you might be wondering “what is the difference between your Instagram Feed and Instagram Stories.

In really, really basic terms, your feed is what you see on your main screen when you open Instagram and when you scroll down on your screen. It’s your main Instagram profile page.

Your Stories are found in those circles at the top of your screen. The circles are the profile pics of the people you follow. Click on those and then your Stories will appear. They tend to be vertical photos or videos and you usually scroll sideways to see different Stories.

Easy, right?

However the differences are more than that. There are at least three key differences.

1. Length of time

2. Appearance

3. Hashtags

4. Sound

Length of time

Stories are live for just 24 hours. After that they disappear. You might save them to your highlights,  but within the "stories" space they are only there for 24 hours. 

Feed posts are there forever (unless you choose to delete them). 


Stories tend to be more behind the scenes, real life, in the moment content.

Feed posts can be planned out and have a strategy behind them. You can make the appearance of your feed, what we call, curated. In other words, you can plan your posts with a visual and strategic approach.

Have a look at our feed, @starfishmarketing1, as an example.  

Example Instagram Feed

Those boxes appear in a pattern.

Image, text, image

Text, image, text

Image, text, image

Text, image, text

and so on...

Plus, we use the same filter on the images to achieve similarity of tone. 

And we have templates for our text posts. 

All this creates continuity of brand.


While you can use hashtags in Stories, they are much more limited than in your Feed – especially as your Story only lasts 24 hours.

Hashtags and your Feed go hand-in-hand. Hashtags are a great way to get your Feed posts discovered. Insta users search for hashtags on topics they are interested in. Using hashtags on your Feed posts helps you get discovered – because (as mentioned previously) your Feed posts are there forever.

Bonus fourth difference - Sound

According to Animoto, https://animoto.com/blog/video-marketing/instagram-feed-vs-stories, 60% of stories are viewed with the sound on. In contrast, most Instagram Feed views “are scrolling with the sound off”.

So there you go, the key differences between your Instagram Feed and Instagram Stories.

Remember, those differences two should be taken into consideration when developing your Instagram content strategy.

Go back to your goals.

What are you trying to achieve with being on Instagram? Create your content accordingly.

If you need help creating your content, or if you need someone to look after your Instagram account for you, book a free, no-obligation catch up with us. We'd love to help

Why should you join Instagram?

Why should you join Instagram?

One, because Instagram is a pretty big deal these days. 

According to
Hootsuite 1 billion people use Instagram every month and 500 million are using Instagram Stories every day. That’s a pretty good reason to join Instagram. 

Now you might be thinking “yeah, but they’re following people, not businesses”. Well here’s the kicker – 200 million Instagram users visit at least one business profile daily.

So, if you’re a business, that’s a very good reason to be in Instagram.

There are other reasons as well. We talk about them on a post, Have You Joined the Instagram Party, from a few years ago when we first joined Instagram. 

However…for some businesses, Instagram may not be the best platform for you, for a number of reasons.

It's about choosing the best platforms for your business. Check out our experience with joining (and leaving) the Instagram party a couple of years ago, Finding Your Right Marketing Platforms.

Note: we have recently rejoined the Instagram party because,  in 2019/20, our audience (small businesses) has become much more active there.

How to use Instagram for business

why should you be on Instagram 1

If Instagram is for you and your business, then where do you start?

Well Hootsuite provide a great article of what to do, How to Use Instagram for Business. Check it out. 

Note: we don’t have an affiliation with Hootsuite, we just think this article explains how to use Instagram really well.

Once you’ve set up on Instagram, as Hootsuite says, you need to “commit to a regular posting schedule”.

There are a number of platforms you can use for this, Hootsuite being one of them. We use Later,  (no affiliation, we simply find it easy to use). There’s also Buffer, Planoly, Sked Social, the list goes on…

How often should you post on Instagram?

General consensus (and some research) indicates that you should post at least once a day. And that can make coming up with content quite challenging. 

So, to help you plan your posts and stories, here are 20 Instagram ideas you can try.

why should you be on Instagram 2
  1. 1
    Your morning routine or what you had for breakfast
  2. 2
    Sneak peek
  3. 3
    Ask a question
  4. 4
    Your cute pets (always a scroll stopper!!! 😊)
  5. 5
    A tutorial on how to use one of your products
  6. 6
    Hold an impromptu giveaway!
  7. 7
    Sunrise or sunset – link to heading to or from work
  8. 8
    Share something you’ve learned recently
  9. 9
    An inspirational quote
  10. 10
    A time management tip (or some other type of tip)
  11. 11
    A photo of your team at work
  12. 12
    Your product. Could you create a daily feature product?
  13. 13
    Any books you’d recommend
  14. 14
    Make an announcement, eg New on the blog!
  15. 15
    User-generated content (source and share content from your customers)
  16. 16
    Celebrate an International Day of “something”
  17. 17
    Make a meme
  18. 18
    Show behind the scenes
  19. 19
    Share some stats
  20. 20
    Customer testimonials

If you post once a day on weekdays – that’s a month’s worth of posts! You’re welcome 😊

Remember, when creating your content, make sure you’re being strategic about it and make your posts and Stories aligned to your goals.

Next week, we’ll talk about the difference between your Instagram feed (posts) and Instagram Stories.

If you need help creating your content, or if you need someone to look after your Instagram account for you, book a free, no-obligation catch up with us. We'd love to help

23 marketing freebies

23 marketing freebies!

Over the last year we have shared a number of marketing freebies that we use.

As it’s the festive season and a time of giving, we thought we’d end the year with a bang and revisit them all of them. We've also included a few freebies we haven’t previously mentioned. 

Most of these 23 marketing freebies have an upgrade and pay option. We have chosen to upgrade with some of them, but for the most we find the free version is adequate. 

Oh, and when we say ‘freebie’ we mean financially free. Your time, of course, isn’t free. Also, some of the free versions mean you end up with their branding included in your end product, and there will most likely be some limitations or restrictions around frequency or level of use. But hey, they’re free!

So here you go, 23 marketing freebies to use in your marketing (in no particular order).

Note: we don't have an association with any of these businesses/tools/platforms apart from the last two. We just think they're pretty cool, especially as they offer freebies.

1.     GoogleMyBusiness
2.     Google Analytics
3.     Yoast
4.     MailChimp
5.     All the socials
6.     Facebook pixel
7.     Pexels, Pixabay, Unsplash, Negative Space
8.     Free directory listings
9.     Bitly
10.   Missinglettr
11.   Canva
12.   Stencil
13.   Later
14.   Planoly
15.   Ripl
16.   Easil
17.   Imgflip
18.   Lumen5
19.   Clipchamp
20.   SurveyMonkey
21.   Eventbrite
22.   Zoom
23.   Us (Starfish Marketing and Everyday Marketing)

23 marketing freebies - GoogleMyBusiness

1. GoogleMyBusiness (GMB)

This is a free Google service that helps you manage how your business information appears across Google, including Google Search and Google Maps. The image above is an example of how your GoogleMyBusiness profile can appear (if you maximise it).

2. Google Analytics

If you’ve got a website then Google Analytics is a must. Google Analytics gives you great information about your website and the website visitor experience. And with that information you can adjust your website to be more appealing, better engage your audience, make more sales, the list goes on.

23 marketing freebies - all the socials

3. Yoast

If you have a wordpress website, there's a plugin called Yoast. It is the best thing ever to help you with your Search Engine Optimisation (SEO – otherwise known as where you range on a Google search). The free version is great and there's an upgraded paid version. I can't tell you much about the paid version because we only use the free one. Gotta love free stuff!

4. MailChimp

A free email marketing platform (up to a point). If you have less than 2000 contacts then you can use MailChimp for free. It’s easy to use and is a great way of staying in touch with your clients, stakeholders, target market etc on a regular basis. You can also create landing pages and automated campaigns (although there are limitations with the free version).

5. All the socials

Social media is BIG!!!
Most platforms are free and millions of people are using them. The most popular are:

  • Facebook
  • Instagram
  • Linkedin
  • Pinterest
  • SnapChat
  • Twitter
  • TikTok

6. Facebook pixel

23 marketing freebies - all the socials

In really simple terms, a Facebook pixel is a piece of code (that Facebook gives you) that you can install on your website or landing pages. The pixels can track who visits your website. You can then create very targeted campaigns based on the information collected to improve your sales or conversions. Of course your campaigns aren’t free, but the pixel is free.

7. Pexels, Pixabay, Unsplash, Negative Space

These four sites all provide a wide range of free stock images. There are probably more sites out there. You can also use Canva for access to free stock images too.

8. Free directory listings

The more directory listings you can join, the more it will help your SEO (refer point 3.). Some of the free directories we have found include:

  • True Local
  • Yelp for Business
  • Bing Places for Business
  • Show Me Local
  • Hotfrog
  • Local Search
  • Sensis Yellow Pages

When you sign up for any of these free directories, chances are you will be contacted to upgrade to a paid version. We haven't found it necessary to upgrade, however the choice is yours.


Bit.ly is such a cool little tool. It turns those ugly, long, chunky url links into something short and funky. And it gives you information on how many people click on the link, where your traffic comes from and when people clicked.


A tool that turns your blog content into 12 months of social media posts. Good for sharing your content on Facebook, LinkedIn and Twitter.


23 marketing freebies - Canva

Canva helps you create beautiful, fun, standout images for your social media posts. You can create Facebook posts, Instagram posts, blog banners, social media page banners, infographics and more. The reason it’s one of our favourites is because there are so many templates, photos, icons and more all set up for you to use.


In their words “Easy-to-use graphic design tool for bloggers, business owners, and social media marketers”. It has templates, images, quotes, fonts and more. The free version allows you to create 10 images per month.


Later is a scheduling tool. It saves us a bucketload of time. While predominantly an Instagram scheduling tool, you can also use it for Facebook, Pinterest and Twitter. Note, we use the paid version as we use it for more than one platform and more than 1 user.


Another scheduling tool for Instagram and Pinterest. You can load your images, schedule content and draft captions to post. The free version is limited to 30 uploads per month, but if you’re only posting once a day it should suffice.


23 marketing freebies 4

Ripl seems to be one of the easiest ways you can make videos for your social media channels. There are heaps and heaps of layouts that you can customise with your own photos, logo and message.


Another platform you can use to design your posts. It has modern templates you can use or you can building your own style. Great for creating content for Instagram (especially stories), Facebook and more.


A simple and fast website for creating and sharing memes. You can use a range of images, see trending meme images or upload your own.


Lumen 5 is a platform where you can easily create videos from still images. And bonus points – you can even access free images within Lumen5. Or you can load up your own images. The free version has their branding at the end of your video.


23 marketing freebies

A free video editor. Similar to Lumen5 where you can load images and turn them into a video. We use this one to create Facebook banners as it has a Cinematic dimension option (21:9) that works better for banners than the standard Widescreen (16:9) dimension. Again, there are limitations with the free version.


An online platform where you can produce online surveys and polls. You can use it for market research, competitive analysis, customer or the employee feedback, and more. The free version does have limitations, however if you aren’t doing anything complex it’s pretty good.


An online event registration platform where you can create, organise and manage events. If your event is free, then Eventbrite is free to use. If you charge for tickets to your event, then you’ll pay a fee.


A web-based video conferencing tool that you can use to hold meetings online, with or without video. We use it for our weekly team meetings (Kaitlyn’s in Canberra and I’m in Albury or Rutherglen). There’s a time restriction of the free version if you have more than two users, but overall we find it easy to use and haven’t needed to move to the paid version (yet).

23.Us (starfish marketing)

23 marketing freebies starfish marketing

At the end of the day, we believe that marketing can make a difference for your business. And we know the more successful businesses there are, the positive impact flows onto our communities.
So, while we would love to help you with your marketing, we also understand that this is not always an option. This is why we share a stack of templates and marketing information
here on our website. Feel free to access them - you won't need to provide your email address, just download them (located at the bottom of the page). 

And then there’s our sister brand Everyday Marketing. While not necessarily free, Everyday Marketing provides you with a $1-a-day marketing option. And that's nearly free!

How does Everyday Marketing work? 

It's simple. You do the marketing, we provide you with the information, instruction and inspiration, daily. You can find out more here, or sign up for the FREE 7-day trial here.

Note: we don't have an association with any of these businesses/tools/platforms (apart from Starfish Marketing and Everyday Marketing). We just think they're pretty cool, especially as they offer freebies.

We hope these 23 freebies help you make your marketing happen. If you would like help with your marketing, feel free to book a catch up.

Five more awesome Facebook posts you can do

Five more awesome Facebook posts you can do.

Following on from last week’s blog, Five awesome Facebook posts to help you create engagement, here are five more awesome Facebook posts you can do.

1. UGC (you'll have to read below to find out what it is)

2. Pets

3. Reviews and testimonials

4. Polls

5. Video

1. UGC (User-Generated Content)

Have you heard of User-Generated Content?

Otherwise known as UGC, it’s where you share content from other people.

It’s not copying their content and using as your own, it’s sharing their content. (Using the Share button on their post).

The important thing is to make sure the UGC you are sharing is relatable to you and your audience (target market), and you should tag the person or business that you are sharing.

It’s also a good idea to ask their permission first – especially if you don’t have an existing relationship with them.

2. Pets

Who doesn’t love a cute pet!!! Nobody, that’s who.

There’s a reason pet videos and photos are so pupular (did you see what we did there???). Because everyone loves a cute pet.

Facebook Pet Post

Tap into what people love and share your favourite pet moments. They can be cute, funny, daggy, etc.

Showcase your pet’s personality too. And ask people to share photos of their pets or their pet stories.

3. Reviews and testimonials

Share your customer love.

When someone gives you a great review, share it in a post. You can either turn it into a styled post or share it directly from the review in Facebook.

And always thank people for their feedback.

FB Testimonial Post
FB Review Post

4. Polls

Everyone has an opinion and posting a poll is a great way to engage your followers.

Not only does it give the ability to express their opinion, it gives you insights into your target market.

Play it safe though and avoid any really polarising and controversial topics. Think of it like a dinner party, avoid politics, sex and religion!!

FB Poll example

5. Video

Facebook loves video’s and the almighty algorithm will reward you for posting videos.

You can do live video’s or pre-record them.

They don’t have to be too long (we’re not talking movies here) and if they’re done well you can expect better engagement than a standard post.

Lot’s of people shy away from being in front of the camera. So, if it really, really, really puts you waaaaaaay outside your comfort zone, do a behind the scenes video of your manufacturing process. Or video opening a package that’s been delivered. Or find someone in your team who is happy to do videos. Or, or, or…this list goes on for the variety of videos you can do.

And if you can afford professional videos then do it. It will be worth the investment. 

Finally, remember the best type of Facebook marketing is marketing that will engage your audience. And to do that you need to understand them. 

So, make sure you’re really, really clear on your audience is. 

If you don’t know, try using this ideal client worksheet to figure out who they are. And then create your Facebook content to engage them. 

If you need help with your Facebook marketing, get in touch. We'd love to help you.

Five awesome Facebook posts to help create engagement

Five awesome Facebook posts to help you create engagement.

We all know that you need to be active on Facebook to build a following and connect with your audience (your customers target market). After all, it’s not the number 1 social media platform for nothing. 

And Facebook considers engagement as really, really important.

So, what is engagement? 

Well, it's more than just likes. It's people commenting on your post. And it's people sharing your post. Oh, and if they're sharing directly to other people through messenger, that's considered really awesome engagement. And Facebook loves engagement.

The more engagement your posts get, the further your reach is and the more people get to connect with your business. 

But coming up with engaging content can be challenging.

Never fear! We are here with five awesome Facebook posts to help you create engagement. 

1. Ask a question

2. Share some news

3. Behind the scenes

4. A scroll-stopping image

5. Share a link

1. Ask a question

The trick here is to be direct. That means not asking open ended questions. If you give people an easy choice then it makes it easy for them to answer, and that will create more comments and engagement.

For example, ask Yes or No? Do you schedule your Facebook posts regularly?

If you can't think of any questions to ask, then think about what your customers ask you all the time. Can you turn those questions into a Yes or No question? Or a Thumbs up or Thumbs down question? Perhaps a Do you or Don’t you question?

2. Share some news

Do you have an announcement about new products? Or perhaps you have an event coming up. Have you received some awesome feedback recently?

Share news about your business and what you’re doing.

For example, we shared an announcement about sponsoring a business awards category. People connected and then commented and shared the post. Engagement +++!

Sharing an announcement is a great way to keep your followers and customers informed. And, at the same time, it deepens their connection with your business.

3. Behind the scenes

Part of the beauty of social media is that it allows you to let people see and feel like they are part of your behind-the-scenes activities.

Share a video of you making your product. Or a photo of your team in action on a project. If you (and your team are camera shy, perhaps a post listing what you have accomplished during the day (like the example below).

People love to connect on a personal level with businesses, so show the people involved in your business.

Share what happens in your day-to-day business life. You’ll be surprised how many people will connect with it.

4. A scroll-stopping image

We’ve all been there. Scrolling through the feed and then we see an image that just brings us to a screaming halt.

Often, that image will have nothing to do with the actual content of the post. But it got you to stop and read the content. The trick here is that you need to make the content engaging too. Because you want people to not only stop scrolling, you want them to comment and share your post as well.

For example, we usually use cute puppies to stop the scroll. In the instance below the content is actually relevant to the image. But remember, it doesn’t have to be.

Hint: green and red stand out on Facebook. Avoid blue toned images if you can as they blend in.

5. Share a link

If you're asking people to do something, then make sure you include a link in your post, where you want them to go. It could be to your website. Or someone elses website. It could be to an app.

Make sure you give a reason to click on the link. This will usually be that you are providing something of value. For example, you might share your latest blog.

Make your thing of value, your offer, your call-to-action, enticing so that people will click on the link. 

At the end of the day, the best way to improve your Facebook marketing is to understand your audience.

When you’re really struggling what to post, ask yourself who you’re trying to reach. Who is your audience?

When you know who your audience is, who you’re targeting, it will help you know what sort of posts to share.

If you need help with your Facebook marketing, then let us know. We'd love to help you.

meme marketing 1

What is meme marketing?

What is meme marketing?

Did you know that meme marketing is a thing? Yep. Businesses are using memes strategically in their marketing.

So, what makes memes special? 

When we’re told that the average person spends nearly 2 hours on social media EVERY DAY, you can see why creating content that cuts through the scroll is important.

And people (apparently) love memes.

According to Google Trends, “memes” are becoming a more popular search term than "Jesus", although they are not yet as popular as “chocolate”. 

Surely there’s a meme in that!!!
meme marketing 1

Basically, it’s the way they are able to quickly communicate attitudes, feelings and situations. And usually in a funny way. And we all know humour is an extremely effective way of cutting though all the promotional activity that is out there. 

If you’re on social media for your business, and are posting organically, you are most likely getting low engagement. Especially when compared to a few years ago. This low engagement is usually due due to the never-ending changes of the dreaded algorithms And, let’s be honest, very few of us have time to keep up with the changes, and make the required changes to keep your engagement up. (That’s why you need people like starfish marketing – we do it for you. Please excuse the shameless self-plug.). Anyway, I digress.

Memes can cut through and “stop the scroll”, engaging people (your audience) so they comment or share your posts.

meme marketing 2

If your meme marketing is effective (engaging) it can help spread the word about your business because your customers and audience will comment and share on social media.

What is meme marketing

Meme marketing is more than sharing memes on your business page. Meme marketing should provide value for your audience through entertainment.

Good meme marketing isn’t overly promotional either. You can use memes to create a laugh whicl including a casual reference to your brand.

When done correctly, meme marketing can be very successful. They can engage your target market and help to build authenticity and the identity of your business and brand.

Good memes won’t feel like an ad or a promotion. And while they can engage your audience by being funny, or clever, or irreverent, the trick with meme marketing is to make sure you are not attracting an audience that aren’t actually interested in your business or products. This is why knowing who your target market is, is very important. It’s also why you shouldn’t make every social media post a meme!

Did you know that meme’s can trend? How many memes of “Brace Yourselves. Winter is Coming” have you seen? It’s certainly a long trending meme.

How do you create a meme?

Well there’s a stack of platforms out there to help you create your memes. We use, Imgfip.com. (note, we don’t have an association with them, we just find the platform easy to use).

When you’ve chosen your platform, there’s usually two types of memes you can create. Use an existing meme (perhaps a trending one) or create your own.

When using an existing meme you need to make sure that your content is funny and original. OH, and make sure you fully understand a meme before using it. It’s sort of like emoji’s. You don’t want to be posting eggplants everywhere.

You should also make sure the meme’s are aligned to your brand, both from a visual and language (tone) point of view.

Creating your own memes is more challenging, but they can be more reflective of your business and brand. The important thing to remember is, like using an existing meme, your image and language need to be ‘on brand’.

So make sure your meme is going to be appealing to your target market. There’s no point putting meme’s out there to engage people who are not your ideal customer.

Meme Marketing

How do you do meme marketing

Start with a sense of humour! 😊

Actually, as with all marketing, you should start with a strategy. Understand if meme marketing is going to work for you.

Yep, it’s time to ask yourself some meme marketing questions:

  • Will meme marketing appeal to your target market? If not, then perhaps don’t do it.
  • If it does, what are you looking to achieve?
  • How will you use memes to engage your audience?
  • What platforms will you use?
  • Will you use existing memes or create your own?

As always, have a strategy behind your approach. And a plan and budget for how you will carry out your meme marketing.

So, there you go. Meme marketing is a thing. Go forth and meme market (if it's appropriate for engaging your customers and target market). 

If you need help with making your marketing, then let us know. We'd love to help you.

The difference between Facebook advertising and boosting posts

What's the difference between Facebook advertising and boosting posts?

Warning – this blog comes with a rant!⁠

Do you boost your Facebook posts?⁠

If so, please, please, please stop it. And stop it now. ⁠

If you're going to spend money on Facebook, spend it on proper ad campaigns that will actually deliver you some results. 

What's the difference between Facebook advertising and boosting posts?

⁠Put simply, Facebook advertising offers you a lot more than boosting. Better goal setting, better targeting, better flexibility, better reporting.

Overall advertising offers you a waaaaaaay better spend of your advertising dollars than boosting ever will.

Advertising offers you three stages of a campaign – Campaign Objective Ad Set and Ad

Stage 1 – starting with goal setting

Any ad campaign, regardless of the format or platform should be set up with a clear goal. With Facebook advertising this is your Campaign Objective.

Advertising offers you three key goal areas and a range of goal choices under those areas. This gives you 11 options with your goals.

And while boosting has recently introduced setting up a goal, you only have two choices.

Additionally, with advertising, you can set your whole campaign budget here, which is handy if you are running more than one ad set or ad within your campaign. It means you apply your budget to all your ads within the campaign rather than having to set a budget for each ad.

Boosting doesn’t give you the option of running more than one ad set or one ad within a campaign. And that means your budget applies just to your boosted post.

The difference between Facebook advertising and boosting posts score: Facebook Advertising 1, Boosting 0

Stage 2 – audience, duration and more

So, with both an ad campaign and boosting you can be very targeted with who you appear in front of and how long you want your ad.

However, the Ad Set stage of your Facebook advertising campaign gives you greater choice with your targeting.

This means you can be really specific about who your ad gets in front of. And I mean really, really specific.

You can create multiple audiences for one single ad campaign and see how they perform against each other. You can switch off an audience that isn’t working, you can do A/B testing. The list goes on.

For example. If you’re a skin care and beauty salon you might create a target audience of 25-40 year old females, who live in Albury, who are interested in skin care. You can create a second target audience for the same campaign and change the interest to beauty, (you don’t have to set up a second campaign or a second post). You can run the same ad for both audiences and see which one performs better. If your skin care audience actions your original goal, and the beauty audience doesn’t that gives you information about what/who/where your market is.

Boosting offers you a target audience choice, and that’s it.

And while you can choose both interests in the example above in your boosted audience you cannot set them up separately to compare them. No comparisons, no multiple audiences.

The difference between Facebook advertising and boosting posts score: Advertising 2, Boosting 0

Stage 3 – your ad 

Did you know that, with Facebook advertising campaigns, you can create your ad specifically to achieve your campaign goals?

Facebook advertising gives you a range of options to create your ad content. Yes, you can use an existing post. But, it’s so much more powerful to create an ad specifically designed to achieve your advertising goal.

And, there’s this really cool feature where you can preview the different formats of where your ad will appear, eg desktop, mobile, stories etc. Plus, there are options to change the backgrounds in some of the different formats to really make your ad pop and stand out.

A really, really, really important difference between advertising and a boost though, is that you have much better choices for where you can direct links for achieving your goal.

That’s probably because you have so many more choices of goals in the first place with Facebook advertising.

Boosting is simply sharing an existing post. You can’t change the content like you can with setting up an ad campaign. 

The difference between Facebook advertising and boosting posts score: Advertising 3, Boosting 0

Monitoring and reporting

Finally, and importantly, (and I can't stress this enough), you can monitor your Facebook ad campaign and change your ad set and/or ad content if your ad is not achieving the goal you set.

Facebook even monitors it for you and gives you a rating on how your ad is performing compared to goal averages. HOW COOL IS THAT!

That means, if your campaign isn’t performing how you want it to, that you can make changes mid-campaign. To both your ad set’s and your ad content.

Or you can switch your campaign off entirely if it's still not working – and save some marketing dollars.

Once you boost your post, it’s set and forget. You can’t do anything but wait until the boost period finishes. And that puts you at risk of wasting your marketing dollars if your boosted post doesn’t perform.

The difference between Facebook advertising and boosting posts score: Advertising 4, Boosting 0

Also very cool, is that you can choose wht you want Facebook to report on for your ad campaign.There are standard reporting formats that you can choose (dependent on your goal) or you can customise your reporting to see the information you want.Again, boosting does not give you this option.

The difference between Facebook advertising and boosting posts score: Advertising 5, Boosting 0

Facebook advertising is worth it!

When we look at the score (5-0), you can see, there is a big difference between Facebook advertising and boosting posts.

You can do all sorts of things with a Facebook Ad Campaign that you cannot do with boosting a post.

I am known for telling people boosting their Facebook posts is flushing money down the toilet. This is why!

While it may take a little more time to set up your Ad Campaign, IT IS WORTH EVERY CENT!!! ⁠

Can you tell we feel really strongly about this?

So, please, please, please, if you're boosting your Facebook posts, stop it. Stop flushing your money down the toilet.

Make a promise to yourself that you will stop it from today onwards.⁠ And that you will spend your hard-earned marketing dollars on Facebook ads NOT Facebook boosts.


If you want to do your Facebook advertising yourself, our friend Jenn Donovan, of Social Media and Marketing has a great Ultimate Beginners Guide to Facebook Ads. It’s free and you can sign up to download it here.

Of course, if you need help with setting up and running Facebook ad campaigns, we can help you. 

If you need help with your social media let us know. We'd love to help you.

Facebook is removing Likes!

Facebook is removing Likes!

Earlier this year Instagram shocked the nation when it rolled out the removal of viewable likes.

Facebook has now followed suit, with Australia to be part of the trial. Yep, Facebook is removing Likes!

If you are part of the majority, this means that you will no longer see who has liked your friends’ posts, or posts from Facebook groups or pages… And we’re excited! Why? Read on 😊

Shocked, Shaken, or Shelebrating? 

(That last word is a stretch!)

In the progressive world that we live in changes are inevitable, especially in the digital world. And while removing viewable likes can sound a little scary at first, it has been done with the best of intentions.

Facebook Australia’s Director of Policy, Mia Garlick wrote a statement about these changes to Gizmodo Australia:

"We want our platform to be a place for meaningful interactions with friends and family, and continue to invest in tools that support people's well-being. In this test people, businesses, and creators can still see how many likes their content receives, but they will not be able to see how many likes others' posts have received."

Take a look at your Facebook feed. 

Minus the groups and pages that you follow, how often do your friends post?

How often do YOU post?

Facebook has become a platform where a lot of its users only post what they know will rate well with their peers. Posting only to share ‘big ticket’ events, such as a marriage or special event.

Why the change? 

The idea behind Facebook removing the Likes ‘tally’ is that users will become less self-conscious about sharing moments in their usual day-to-day routine. Much like how other platforms such as Snapchat and Instagram are being used.

But what about my Business?

Okay no shouting, buuut….

Your business will be fine.

As an owner, admin or editor of your business page or group, you will still be able to see the same analytics and pull the same reports.

Engagement is as important as it has ever been! 

So it is critical to create content that your audience want to comment on, have a conversation, and share with friends.

Read more on creating engagement here. 

And a timely reminder…

At this point it is just a trial, and trials can be SUPER useful tool.

Use this as a business or as an individual to try something new. Work outside your comfort zone, push the boundaries, create something spectacular! 

If you're not sure how to this change will affect your Facebook content, let us know. We'd love to help you.

What do emojis mean?

We said farewell to Justine last week as she moved on to an exciting new adventure. Justine left us with a fabulous parting gift: her take on What do emojis mean?. 

Thank you Justine for bringing 😍😂❤️ into our lives. 

What do emojis mean?

Did you know that this emoji ‘Face with Tears of Joy’ was named word of the year by Oxford Dictionary in 2015? 

I did not know this, nor did I know that its text translated meaning was “Face with Tears of Joy’. I thought it was crying with laughter.

However, my interpretation and its official interpretation are different in themselves. Makes you wonder how people interpret the emoji messages we send them! Are they intended to be funny or cruel, helpful or sarcastic?

I hadn’t really thought much about the exact meanings of the emojis when I began using them. I have always used them in a fun, light-hearted and creative way.

For example, can anyone guess what this translation could mean?? I promise it was all good! But I can see perhaps it could have been interpreted the wrong way…

In the message above it may appear that I possibly blew up someones mailbox in the nighttime! 

Rest assured, I didn't. I merely decorated it full of festive joy and Christmas cheer!

Or, perhaps you have done your shopping list this way?

I could even give you a brief history of where the emoji came from:

But would anyway care and would anyone be able to understand my interpretation of its history?

Emojis have developed significantly since their beginning. Initially aiding traffic and weather communication in Japan to eventually growing worldwide and making cultural impact. This has been achieved by the adaption and inclusiveness of cultural differences. For example the introduction of skin colour option emojis and the introduction of the family emoji with same sex adults. 

Then there's all the technical material that lives behind how an emoji is built, created, made, joined, coded or blocked. However, I simply like the idea that it creates an opportunity for the sender to use their creativity when choosing to include them in a message. 

My messages almost always include my favourite emojis:

Two of my favourites also happen to be in the top three most used emojis. Can you guess which ones?

Just goes to show love and happiness makes the world go around! 😉 one small message at a time!

Oh, and according to emojiepedia - love heart eyes 😍, tears of joy 😂, and red heart ❤️ are the top three most used emojis.



If you need help with your social media let us know. We'd love to help you.

Our favourite “free” social media tools

Our five favourite "free" social media tools

We love social media and all the opportunities (and fun) it brings. And because we love to share the love, and our mission is to make a difference, here are our five favourite social media tools.

Freebie Alert!

Most of these tools have both free and paid versions, so you can start with the free option and see how it works for you Then upgrade if you think it’s necessary. It’s sort of like trying a cupcake before buying the whole cake.

Hint, if you’re a small business, a lot of the time you won’t need to upgrade.

Disclaimer: we are not affiliated with these tools, we just love them.

Cupcake #1: Canva

We’ve mentioned Canva before, in Nine free things to help you with your marketing, so hopefully you have already discovered it.

Canva helps you create beautiful, fun, standout images for your social media posts. You can create Facebook posts, Instagram posts, blog banners, social media page banners, infographics and more. The reason it’s one of our favourites is because there are so many templates, photos, icons and more all set up for you to use.

The copy this design option means you can create posts etc that are consistent with your branding,

Recently Canva has introduced animated social media templates. How cool is that!!!

As with most tools, there’s a free version and a paid version. We use the paid version, but for most small businesses the free version should be all you need.

Cupcake #2: Bit.ly

Bit.ly is such a cool little tool. It turns those ugly, long, chunky url links into something short and funky. And it gives you information on how many people click on the link, where your traffic comes from and when people clicked.

So you might have something like https://starfishm.com.au/three-reasons-to-use-email-marketing/ and turn it into http://bit.ly/emailisdabomb.

Again, Bit.ly has a free version and a paid version. We think you'll only need the free version (we do). 

Cupcake #3: Later

Later is a scheduling tool. It saves us a bucketload of time. While predominantly an Instagram scheduling tool, you can also use it for Facebook, Pinterest and Twitter.

We love it because there’s a visual content calendar, so you can see how your posts will look like on your Instagram feed. And you can schedule to stories as well as your feed. And, with scheduling to your feed there’s no manual approval required at the time of posting (although there still is with stories).

Later also gives you some good analytics to help you find the best time to post and understand how your content is performing. And finally, it has Linkin.bio (although you need the paid plan to access it). Linkin.bio lets you link individual Instagram posts to websites, and you can add multiple links in one Instagram post. Pretty cool, huh.

Cupcake #4: Facebook Scheduling

While we’re on scheduling, if Facebook is the only social media platform you are using for your business then you really can’t go past their scheduling tool.

It’s easy peasy to use and means you can save time by creating all your business page posts for the week (or month) and scheduling them rather than having to post them individually at the time you want them to appear.

Cupcake #5: Ripl

A new tool that we have recently signed up for is Ripl. While we re still experimenting with this one I have a feeling this is definitely going to be a favourite.

Ripl seems to be one of the easiest ways you can make videos for your social media channels. There are heaps and heaps of layouts that you can customise with your own photos, logo and message.

We’ve all heard that video get’s the most attention in the socials and you don’t have to be a video expert to use Ripl. We figure it’s worth a shot.

Another reason we already love Ripl is that (with the paid version) you can post your straight away or schedule it to a number of social platforms. And then you get to track how successful they are. Can you tell we’re a little bit excited about this one. We have immediately opted for the paid version as the free version is a bit limited. But you can start with the free option and see if that works.

Bonus cupcakes

And just because we love to share the love and the cupcakes, here’s some of the other social media tools we use:

Missinglettr. A tool that turns your blog content into 12 months of social media posts. Good for sharing your content on Facebook, LinkedIn and Twitter.

Easil. Another platform you can use to design your posts. It has modern templates you can use or you can building your own style. Great for creating content for Instagram (especially stories), Facebook and more.

All the free stock image sites. Refer to number 8 of our Nine free things to help you with your marketing.

So there you go. Our five favourite social media tools – ones that allow you to have your cake and eat it too.

We’d love to know what your favourite social media tools are. Do you use any of these five? Are there others that you prefer?

If you need help with your social media let us know. We'd love to help you.

The basics of setting up a Facebook Ad

The basics of setting up a Facebook ad

The most important thing in setting up a Facebook ad  is to identify the goal. What do you want to achieve? If you don’t know what you want to achieve, then how will you know if your ad is successful or not.

You should also know your ideal client. Their age, gender, location, interests, profession etc. This helps with setting up who your ads appear in front of and creating your ad itself (think about what you want to say).

Setting your Campaign Goal

When you commence creating your Facebook ad, the first part of setting up your campaign is to set your marketing objectives. In other words, that goal that you have identified before you started building your campaign.

Facebook gives you a number of goal options that are broken into three categories:

  • Awareness
  • Consideration
  • Conversion

If it’s the first time you’ve run an ad, chances are your goal is to increase awareness of your business, so you would choose one of the options in the awareness category.

If you’ve been running awareness ads for a while then you would look at one of the consideration options, for example you might want to increase the number of followers on your Facebook business page. In this instance you would choose The Engagement option in the Consideration category and select Page Likes.

You can set your budget for the campaign now (in this section) or you can do it in the next stage of setting up your ad.

Watch how to set up your Campaign Goal below.

Setting your Adset

Setting your Ad Set is where you identify who you want your ad to appear in front of. Facebook can give you very targeted options here, which is why you need to know who your ideal client is.

Name your Ad Set something that will identify who you are targeting. Define your audience using the location, age, gender and interests/behaviours etc parameters that Facebook offers. Be specific. Save your audience details so you can use this audience again in the future (without having to recreate it).

Choose Automatic Placements (remember this is the basics of a Facebook Ad).

Set your budget. You can set a daily budget or a Lifetime budget. Don’t forget to set a start and end date for your ad to run.

Watch how to set up your Ad Set and Budget below.

Creating your Ad

This is where the fun begins and you can be creative…sort of.

Why do we say sort of creative? Because your ad should follow a formula of sorts. The best ad’s have a strategy behind their content and what content is used where.

Think about the following as an example of an Ad for the goal of achieving more likes on your Facebook business page.

Primary Text

Catch attention. What is in it for your target market? What do you know about your target market? What do you want your target market to do? What will happen when they click? Why should I click now?

For example, the Starfish Ad Campaign to attract more page likes might say:

Make your marketing happen.
Follow our page for free marketing tips and actions.
Starfish Marketing: helping your marketing not fall to the bottom of your to-do list.


Red and green stand out on Facebook. Avoid blue if possible. Images don’t necessarily have to connect to the topic. The need to stand out and stop people scrolling.

If you can use a video – that’s even better.

Once you complete these three sections of your Facebook campaign you simply publish your ad. Facebook will review it, hopefully approve if you’re meeting their guidelines. Having too many words in your image space of the ad is one that can trip lots of people up. It should be 20% words MAXIMUM.

Once approved your ad will start running.

Watch how to set up your Ad creative below.

It's not set and forget

Now that you’ve created your Facebook ad, it’s important that you regularly check in on it to see how it is performing and if it’s achieving your goal.

Give it a couple of days for Facebook to complete it’s active learning. If you’re not achieving your goals, then you can change your ad or your ad set. We recommend only changing one thing at a time, give it a couple more days and check again. The reason being, if you change more than one thing at a time you won’t actually know what has been effective (or not).

I hope you have found this to be a useful basic guide for getting started with setting up Facebook Ads. I’d love to hear your experience and results too.

If you're not sure how to set up your Facebook Ad let us know. We'd love to help you.

What is a Facebook pixel

What is a Facebook pixel?

Have you heard of the Facebook Pixel, but always wondered what it is?

To quote Facebook, “The Facebook pixel is a piece of code for your website that lets you measure, optimise and build audiences for your advertising campaigns”.

In really simple terms, Facebook gives you pixels that you can install on your website or landing pages. The pixels can track who visits your website. You can then create very targeted campaigns based on the information collected to improve your sales or conversions.

Why is having a Facebook pixel important

Well, you can’t measure what you can’t track.

When you have facebook pixels installed you can track how many people visit your website and if they take an action (like buying something or signing up for your email list). It can even track how many people add your product to your shopping cart but don’t proceed to check out.

Being able to measure all this means you can see how well your marketing is performing. Plus, you get insights into your customers/clients and target market.

For example, how often do you find something online that you love, add it to your cart, and you don’t finish your purchase?

Apparently, you’re not alone if you do this.

According to Neil Patel, approximately 96% of visitors who go to a website are not ready to buy. And not being ready to buy means behaving like that – adding to the shopping cart but not purchasing.

Having a Facebook pixel means you know how many people who start to shop and don't finish.

And then you can retarget them.

What is retargeting?

Here’s the Wikipedia definition.

“Behavioral retargeting (also known as behavioral remarketing, or simply, retargeting) is a form of online targeted advertising by which online advertising is targeted to consumers based on their previous Internet actions. Retargeting tags online users by including a pixel within the target webpage or email, which sets a cookie in the user's browser. Once the cookie is set, the advertiser is able to show display ads to that user elsewhere on the internet…”

The KISS (Keep It Simple & Straightforward) explanation is retargeting is putting your ads in front of people who’ve been to your website and acted a certain way. EG put something in the shopping cart but didn’t purchase.

So, if someone visits your website, adds a product to your shopping cart but doesn’t purchase, you can retarget them with an ad showing the product they were interested in. Or you might offer them the opportunity to subscribe to your email list so you can stay in touch until they are ready to purchase.

Does that sound familiar?

Have you ever online window-shopped. And then all of a sudden that product from that business appears everyone online?

In some instances the ad might even say something like “Did you forget something?” and have the image of the exact thing that’s sitting in the shopping cart waiting for you to come back and purchase it.

That’s retargeting.

Why is it important?

Retargeting means you have a much higher chance to convert your audience into buyers. Because you’re appearing in front of them when they get to the point that they are ready to buy. 

Retargeting increases the number of touchpoints you have with your market. You can read more about touchpoints here

And that is why having a facebook pixel is so important. Afterall – you really don’t want to lose 96% of potential customers do you?

If you're not sure how to set up your Facebook pixel let us know. We'd love to help you.

LinkedIn Vs Facebook

LinkedIn Vs Facebook

Two of the major players in the business world, social media wise, are Facebook and LinkedIn.

There are differences between the two that are important when it comes to using either (or both) platforms with your marketing.

Before we go into those differences though, it’s important to understand your target market, who they are, and where they are online.

Why? Because there’s no point spending your time and money marketing on LinkedIn if your market isn’t active there.

Spend your precious time and your hard-earned dollars where your market is.

Now, it could be that your market, your audience, is on both Facebook and LinkedIn. And given both platforms are major players in the social media world, chances are your market is on both.

If this is the case, it’s important to remember that the platforms themselves are different and therefore your approach should be different for each platform.

Having a basic understanding of the differences between Facebook and LinkedIn can help you work out your marketing approach.

What's the difference

Facebook and LinkedIn tend to be used for two very different reasons.

Think of LinkedIn as a professional networking platform and Facebook as a more relaxed, social environment.

LinkedIn is considered the leading professional platform globally. It’s a place where you can connect (online) with colleagues, clients and potential customers, and professionals across your industry and aligned industries. It’s a place where you can share information that positions you as the expert in your field.

Facebook is more like hanging out with workmates, friends and family. Where you can share information that positions you as the expert in your field, or as having the best products. And you can also share behind-the-scenes information, or personal information about you, your business, your team, that creates a connection and have a conversation with your audience, with your potential market.


Now, just because the two platforms are different doesn’t mean you can’t use them both in your marketing – especially if your market is active on both platforms.

This means understanding the psychographics of your market are important.

Psychographics are sort of like demographics but are more focused on the why rather than the who. Psychographic information might include your customer's values, hobbies, and understanding what's important to them.  

Understanding your customer's psychographics is important because people buy on emotion and justify the decision later.

That means connecting emotionally with your market is important. And it's easier to do that when you understand the psychographics of your market.

Because Facebook is a more relaxed, social environment - it also tends to be easier to connect emotionally with your market.  

So, generally speaking, you could use Facebook to make the emotional connection with your market. And then use LinkedIn to share the more professional information that justifies the decision to purchase. This is, of course, if your market is active on both platforms. 

Same information - said differently

You do need to be conscious of the style of posting that you do and the content you share on each platform.

And that comes down to having a plan for each (yes, I can hear you groaning – yet another plan!!!).

Don’t stress too much. You don’t need to create vastly different content for each platform – it’s more about making some slight changes to your language or the images you use. And understanding what’s going to work better on Facebook than LinkedIn, or vice versa.

In the examples below we have changed the image and slightly changed the text. 


One of our key beliefs at Starfish Marketing is that we should have fun. It's so important that it's even in our position descriptions! ⁠

This photo of our Director, Mell, with her partner, Josh, at the Albury Wodonga Business Awards, is a great example of living that belief!⁠

What’s one of the key beliefs you have in your business?


One of our key beliefs at Starfish Marketing is that we should have fun.  ⁠

Our whole crew attended the Albury Wodonga Business Awards as sponsors of the Outstanding Small Business Award. We had such a fun night celebrating the amazing businesses in our region.

What’s one of the key beliefs you have in your business?

Can you see the difference between the two?

They are basically sharing the same message (having fun is a key belief of starfish marketing), but in a different way to better engage with the audience in the different platforms.

So, when you're building your social media content plan, you don't have to go into too much detail. Focus more on the message you want to convey. Then when you are creating your content, adjust slightly to suit the each platform. 

In our social media content plan we had simply identified having fun as the key message for the posts. 

It might take a little more time to differentiate between the two platforms, but it will be worth it, as you will better connect and engage with your market. 

Back to the beginning

Both Facebook and LinkedIn can be beneficial for your business. At the end of the day, it comes down to is which platform your audience interacts with more and what they prefer to use.

And that takes us back to the beginning.

Know where your customers spend their time on social media. Then you can develop your strategy and connect with them effectively.

If starting off on both platforms seems to much then choose the platform that your audience, your target market is most active on and focus there. You can read more about that here.

If you're not sure which social media platform your business should be on, let's have a no-obligation chat to see how you can get started building your digital presence and engaging your market (audience). 

Why you need more than a Facebook page

Why you need more than a Facebook page

When it comes to being online, are you wondering why you need more than a Facebook page?

Brace yourself - here come the stat's. But don't start yawning, there aren't many - they're just really big ones!

The stat's

Facebook has 80 million small and medium sized business pages on Facebook globally (Source: Hootsuite). And, according to Statista, there are 2.51 Billion monthly active users worldwide.

The big question is, how many of those businesses with a Facebook page also have a website? To be honest I don't know and can't find any stat's on it - so that that question will remain unanswered. 

Given creating a Facebook business page is free and provides access to a user base bigger than the population of China (1.4 Billion), it makes sense that many business owners would simply rely on their Facebook page for their digital presence.

Is having a Facebook business page really enough?

The short answer is, no – it’s not enough.

While there are lots of benefits of having a Facebook page, it really shouldn’t be your only online presence.


There are a few reasons.

1. Don’t have one egg in one basket

Firstly, it’s all about not putting a single egg in one basket. Because there is a risk if you do.

While you own the content and the information you post on Facebook, essentially you are renting digital property – even if that rent is free.

What do I mean by that? Well, consider Facebook as the digital property and you are the tenant. If you break their rules (even if accidentally) Facebook can shut down your page with absolutely no notice what-so-ever!

All your content disappears. Your ability to connect to all your followers and online customers disappears. You have no way of letting them know what’s happened because, well, you would normally do that by Facebook. Pretty scary, huh?

Plus, if your Facebook business page is shut down you are left without an online presence at all.

Your single egg was placed in the Facebook basket and it has disappeared from the online world. And now you have the added challenge of negotiating to get your page reinstated.

2. The rules can change

The other risk with renting digital property is that the rules can change. Again, without notice. What might start out as a free service may turn into a paid only service.

Or the dreaded algorithm change that usually occurs just as you have got your head around the last algorithm change and are really kicking some social media goals (that you have set as part of your social media strategy).

Staying across all the change in Facebook is important for maintaining your presence there. You really cant cross your fingers and hope for the best.

You need to change with the changing rules. By having a presence elsewhere, your online presence is still maintained while you make the changes necessary to your Facebook marketing. 

3. Having multiple eggs creates a better online presence

Having a number of digital platforms (multiple eggs) means if one platform goes down or is removed, you still have an online presence.

You can build a multi-platform online presence. Share information on other social media platforms like LinkedIn or Instagram. Remember though, these are also digital properties that you are renting.

The big egg here is to have a website. You pretty much own your website. Yes, you have to pay an IT techie organisation to host your site, but you still own the site and content. And you can change hosts if necessary and take your content (your whole website) with you – something you can’t do with social media platforms.

Having a website also makes you a more creditable business. If people can see you have a website as well as being on Facebook it gives them a sense of security that you are a legitimate business.

Your website allows you to store and share your content and business information easily. A dedicated website acts as the main place on the web that potential customers can access all the information they’re looking for.

And if you get your SEO right then it makes it easier for people to find you.

4. Better SEO

If you’re wondering what SEO is, it means Search Engine Optimisation. Basically, it’s where (what page and position) your business appears in a Google search (or Bing or other search engines). You can read five ways to improve your SEO here.

While a Facebook page can be found via a search engine like Google, it doesn’t provide the same SEO outcomes of a dedicated website.

Having a dedicated website helps with your SEO because you can tailor your content to include phrases and keywords your potential customers are searching for. And that helps get you on page one of a Google search. A Facebook page is limited in this aspect.

Have a Facebook page and more

In short, yes, you should have a Facebook page for your business. Yes, it’s free (for now) and it can still achieve free brand exposure (if you understand the algorithm and can get good engagement and reach).

Is it enough?


To create a digital presence for a small business you need more than a Facebook page.

You need an digital presence that offers your customers and target market multiple ways to find you.

Yes, you need to put different eggs in different baskets. 

If this blog has inspired you to get a website - I implore you to bring in the experts to do it. There are so many aspects to building a website the right way (contrary to what you might see in online ads).

You can learn to maintain your website after it's built - but get it done right to start with.

We are not the web building experts here at starfish marketing but we can connect you with them. Just get in touch with us and we'll introduce you. 

Back to putting different eggs in different baskets. Next week I talk about Facebook Vs LinkedIn, focusing on the difference between the two social media platforms. 

If you have all your eggs in one basket and aren't sure how to share them around, let's have a no-obligation chat to see how you can improve your digital presence. 

Why is social media so important?

Why is social media so important?

Have you been wondering why is social media so important for business?

There’s a really simple answer.

Social media is so important because it’s extremely likely that your customers and target market are hanging out there.

The numbers don’t lie.

I know, I know… stat’s bore most people. But they do give you really good insight into your target market/s.

And the stat’s tell us that most people are using social media. Which means the chances are that your clients and target market are some of those ‘most people’.

I promise I’m not making this stuff up! Here’s a snapshot of how many people are using social media in Australia alone.

According to Social Media News, in July 2019, in Australia alone, there were:

  • 15 million active users on Facebook 
  • 15 million visitors to YouTube
  • 9 million active users on Instagram
  • 5.5 million active users on LinkedIn

And that is just in July 2019!!!

So, what do these numbers tell us?

They tell us that social media is part of almost everyone’s life. And that means there's a pretty good chance that your market is using it somewhere. Actually more than a pretty good chance - it's almost inevitable.  

So you know what that means! It means you should be using social media too if you want to be able to connect with your market effectively.

And that, my friends, is reason number one why social media is important.

But wait – there’s more! 

Creating credibility

Besides the numbers telling us that social media is important, having an online presence adds credibility to your business.

People now do their research online, whether it be for a product, a service or a particular brand. Social media makes it easy for people to find you, to check out what others say about you, and to connect directly with you (think Messenger in Facebook).  

What do you think it says to people if they can’t find you or your business online. They may become suspicious that you are not a credible business.

According to the Growth Gurus, 63% of consumers who search for businesses online are more likely to use ones with an informative social media presence.

So, even if your business is a bricks and mortar business, you still need an online presence to develop a level of trust with your target market. You don’t need to sell online, but it is important to have a presence.

Just quickly on that – you do need more than a Facebook page. We will be discussing this in next weeks blog. Stay tuned.

You can see the results

Social media offers significant measurability of your marketing activities. 

Whether it be  lead generation, brand awareness or communication - you can track and measure it all.

We all know that not every business can afford a huge marketing budget. And in the past, it has been hard to measure the results of your marketing.

With social media you can be very targeted about who you appear in front of, you can control how much or little you want to spend, and you can easily measure the results.

As an example, when building a Facebook ad campaign, you can set up what goal you want to achieve and be very specific about who the ad appears in front of. And you can track and measure your results and adjust your ad while its running if it's not achieving the initial results you are looking for.

The key to success

At the end of the day, having a digital presence is important for your business. More important, and the key to successful social media, is to have a marketing strategy in place.

Similar to developing your content strategy, your social media strategy has five aspects

Why – well we’ve pretty much covered your why here.

What – what are your goals? Do you want to build your brand awareness? Or increase customer loyalty? Or drive sales?

Who – who is your target market (or audience if we use marketing terminology)? This is really important to get right because it will impact on your targeting. There’s no point putting your business in front of people who don’t want what you have to offer.

Where – Where will you reach your who? What platforms is your audience using. Focus your activity there. Facebook is usually a good starting point because – well, just look at the numbers. However if your audience isn’t active there, then choose the platform your audience is active on. Read more about Finding your right marketing platforms here.

How – how much will you spend and how will you measure your results and how often? Social media has the ability to analyse your results to find out what works and what doesn’t. And you can adjust your strategy quickly if something is not working.

At the end of the day social media marketing has many advantages for all businesses.

By having a strategy in place, it will lead to increased traffic, improve credibility and brand loyalty, deliver measurable results and much more. 

The earlier you start, the faster you see the impact it can make for your business.

What does your social media strategy look like?

If you’re finding digital marketing challenging book in for a no-obligation chat to see if we can provide a solution that suits you.